Terms and Conditions

TREATMENT AGREEMENT: You will be asked to view and e-sign this agreement upon making an account in Noterro. This agreement can be viewed in your Noterro account or here on the website.

PLEASE REVIEW THE FOLLOWING TERMS AND CONDITIONS:

Applicability

These terms and conditions apply to the undersigned patient and Free Spirit Acupuncture NL (registered at the KVK under number 78260566) and/or its owner Annette Tapia-Cornet. Deviations from this Agreement are valid only upon express agreement, in writing, between the parties.

Definitions​

In this Agreement, the following definitions apply:

​Healthcare provider: Legal entity Free Spirit Acupuncture NL and/or natural person Annette Tapia-Cornet, Acupuncturist (registered with NVTCG Zhong);

Agreement: Signed Treatment Agreement between Free Spirit Acupuncture NL and the patient;

Parties: Healthcare provider and patient;

Wkkgz: Care Quality Complaints and Disputes Act.

Offer & Acceptance​

All offers of the healthcare provider are without obligation and revocable. Any changes are only valid if made and confirmed in writing by the healthcare provider.

Duration of Agreement & Dissolution

This Agreement is entered into for the duration of the professional working relationship between the healthcare provider and patient.

Without prejudice to the right to compensation for costs, damage and interest, each of the parties is entitled to dissolve the Agreement without judicial intervention with immediate effect by registered letter if:

• the other party has not fulfilled one or more of its obligations and is negligent in fulfilling its obligations with a term set by registered letter for compliance, unless the shortcoming(s) are of such a nature or minor significance that they do not reasonably justify termination;

• if the other party is granted bankruptcy or suspension of payment, or measures are taken that indicate termination or cessation of the company.

Any right of the patient to set off any claims against the healthcare provider against any claim of the patient against the healthcare provider is expressly excluded. The healthcare provider has the right and authority at all times to set off claims it has against the patient against any claims that the patient has against the healthcare provider.

Appointment Cancellations

In general, the following cancellation conditions apply:

• Cancellation more than 48 hours before the scheduled appointment: patient does not owe any costs;

• Cancellation between 24-48 hours before the scheduled appointment: patient will be charged 50% of the service fee.

• Cancellation less than 24 hours before the scheduled appointment or no- shows: the patient will be liable for 100% off the fee.

The healthcare provider is entitled to make reasonable changes to a scheduled appointment.

Confidentiality, File Management, and Right of Inspection

The healthcare provider will treat all information concerning the patient that she obtains in the performance of her services confidentially, and will not make this information available to third parties, except insofar as the healthcare provider is legally obliged to do so, it is necessary for the direct execution of the treatment agreement (such as the use of a secure practice management platform for scheduling, intake, and record-keeping), or the healthcare provider has obtained the patient's explicit permission.

Where third parties are engaged in the performance of services, the healthcare provider will impose confidentiality obligations on them and will seek to formalize data protection responsibilities through a written data processing agreement in accordance with the GDPR/AVG where required.

​The healthcare provider will provide reports on treatment(s) at the request of the patient, with due observance of the GDPR/AVG, including the patient's rights to access, rectify, or request erasure of their data.

​Force Majeure

​If the healthcare provider is unable to fulfill her obligations under the Agreement, or cannot fulfill it on time or properly, as a result of a cause that cannot be attributed to (but not limited to): illness, issues with the business organization, etc., the obligations of the healthcare provider are suspended until such time as she is able to fulfill those obligations.

Billing & Payment

​All prices are in Euros (€). Acupuncture services are exempt from VAT/sales tax. Services or any other purchases not including Acupuncture will have applicable VAT/sales tax added to the invoice.

​The invoice will be created on the basis of the rates agreed upon by the parties, and will list any unpaid appointments at the start of service.

​A detailed, electronic invoice/receipt will be provided to the patient.

​Payment is expected at the time of the appointment, via cash or tikkie.

​If there is no payment at the time of service(s), the patient is required to pay within 14 days of the invoice date. If not, the patient is considered in default (no notice of being in default is required). The healthcare provider is entitled to suspend her obligations to provide services with effect from the date on which the payment term has expired. The healthcare provider will inform the patient in a timely manner of the suspension of her services. The patient will owe statutory interest on the outstanding amount, effective on the aforementioned date. Furthermore, the patient is liable for any and all costs associated with collection including (but not limited to): legal fees and collection agencies. These costs will be determined in accordance with the applicable or customary rates.

​The healthcare provider is entitled to increase fees every year.

​Liability

​The healthcare provider is obliged to make her best efforts to perform services for the patient.

​The healthcare provider does not provide a medical guarantee in any way, nor is she liable in any way for medical complications that arise during or after providing services to the patient, which are not directly attributable to a serious shortcoming on her part.

The healthcare provider is in no way liable for consequential damage.

The healthcare provider is not liable insofar as damage arises from the fact that the patient has to properly followed her oral or written advice.

The healthcare provider is in no way liable for the quality and composition of the accessories, supplements, etc., recommended by her.

The healthcare provider’s liability for any damage resulting from services provided, is limited to a maximum of the costs of a treatment appointment.

In all cases, any liability of the healthcare provider is limited to the amount charged to the patient, or to a maximum of the amount covered by the liability insurance taken out by the healthcare provider.

Governing Law & Disputes

Dutch law applies to the services provided by the healthcare provider.

In disputes arising from, or related to, the services of the healthcare provider, only the court has jurisdiction to hear this dispute.

Website Disclaimer

The information on the current website is not a personal treatment plan for the visitor. No rights can be derived from the displayed content, nor is the owner of the website liable for damage directly or indirectly caused by the information on this website. For treatment that is tailored to your own situation, ask for advice from your regular doctor or directly from the healthcare provider. The treatments offered on the current website fall under the heading “alternative and/or complementary care.” This is not meant to replace the diagnoses, care, and treatments offered by allopathic/Western medicine. The texts on the website are subject to copyright and cannot be used and copied without permission from the owner.